Business Development Executive

About the Role

The Business Development Executive is responsible for driving customer acquisition, revenue growth, and relationship management for the digital bank. The role focuses on identifying new business opportunities, acquiring individual and corporate customers, promoting digital banking products, supporting partnership initiatives, and achieving sales targets while ensuring compliance with regulatory requirements and delivering an excellent customer experience.

Key Responsibilities

• Drive customer acquisition by identifying, prospecting, and converting individual, SME, and corporate clients while achieving assigned sales, deposit, and revenue targets.
• Promote the bank's digital products and services, generate qualified leads, and maximize opportunities for cross-selling and upselling.
• Build and maintain strong customer relationships, ensuring seamless onboarding, customer retention, and increased product adoption.
• Identify new business opportunities, referral channels, and partnership prospects while providing market intelligence and customer insights to support business growth.
• Maintain accurate sales pipelines, CRM records, and prepare timely sales activity and performance reports.
• Collaborate with Operations, Marketing, Product, and Customer Experience teams to ensure efficient service delivery and timely resolution of customer issues.
• Ensure all customer acquisition and onboarding activities comply with KYC, AML/CFT, and other regulatory and internal policy requirements.
• Stay informed on market trends, competitor activities, and the bank's products while participating in continuous sales and product development initiatives.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or a related field.
• Minimum of 2–3 years of experience in business development, sales, customer acquisition, or relationship management within banking, fintech, financial services, or telecommunications.
• Proven track record of achieving or exceeding sales, customer acquisition, and deposit mobilization targets.
• Good understanding of digital banking products, financial services, customer onboarding, and relationship management.
• Strong communication, negotiation, presentation, and interpersonal skills with a customer-focused approach.
• Proficiency in Microsoft Office Suite, CRM platforms, and sales reporting tools.
• Self-motivated with strong analytical, problem-solving, and relationship management skills, and the ability to thrive in a fast-paced digital banking environment.